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If students or instructors see "???" instead of a French or Spanish accent, they may need to switch encoding to Western/ISO-8859-1/Latin-1.

To switch encoding:

1. In the browser, go to the View menu and select Character Encoding (Firefox), Encoding (Internet Explorer) or Text Encoding (Safari).
Note: In Internet Explorer 7, you must right-click on the page to see the Encoding option.

2. Select the option for Western (ISO-8859-1) [Firefox], Western European [Internet Explorer], or Western (ISO Latin 1) [Safari].

Note: This problem appears to be more likely on a Mac, but can happen to Windows students who have been viewing non-English sites.

Instructors can reduce these glitches in pages, discussion forums and multiple choice quizzes by using HTML entity codes like é for é.

See http://angelkb.ais.psu.edu/al/12/1/1345.html for more information