ANGEL Community Hub

Here is an email I received from a faculty:

"Very often, in fact I'd say most of the time, when I try to download or
export a file from ANGEL at home, I get a Message Box saying "Getting File
Information Default.asp from cms.psu.edu. It just sits there, I've waited 15
minutes at times before cancelling. Today, I wanted to export the responses to
a survey. I have not had this happen at Behrend. I am connected to the
Internet via Roadrunner using a cable modem. This is seriously affecting my
ability to use ANGEL. "

He had tried the following as adviced by ANGEL Support:
1) Disable any and all firewalls. This includes window's firewall and/or
any 3rd party firewall you may be using. Once disabled, please try to access
ANGEL again. - No luck.
2) Connect directly to the ISP modem. Bypass any router that you may be using and connect directly to your roadrunner modem and try to access ANGEL once again. - No luck.
3) Download the appropriate version of VPN client from https://www.work.psu.edu/vpn/ and then connect via the VPN. (Results: "I tried downloading and installing the VPN client, but at nearly the end of the install, I got the message:
Error 1316 A Network Error occurred while attempting to read the file C:\documents and settings\Ronald\Locals\temp\WZEO.tmp\vpnclient_setup.msi")

ANY insights? Thanks a bunch!

Qi